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Video Ethnography

May 8, 2013

How video is an important tool in market research, usability studies, and beyond.

Agile UX Research for Designing ‘Everyday Analytics’

February 6, 2013

Designing “dashboards” to help therapists make use of data.

Sketching the User Experience as a Diagnostic

January 3, 2013

Simple sketches convey a lot about how technology in a therapy session informs the interactions between therapist and patient.

Flows in the Flood: Mapping Communication Flows During Irene

September 21, 2012

Documenting the information flows around Hurricane Irene.

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Digital Life Portraits

May 8, 2012

Visual ethnography of life in the digital world, in collaboration with Finnish researcher Minna Aslama’s Digital Living project.

Methods Madness: Contextual Inquiry

January 17, 2011

Given the mutual blind spots of observer and observed, how can researchers ensure 1) that what people tell us they want is what they actually want and 2) that we understand what they are telling us?

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Zones of Silence

May 2, 2010

An article on how digital divide work frequently obscures what it is like on “the other side of the information highway”.

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Broadband Adoption in Low-Income Communities

March 2, 2010

Our report on broadband adoption commissioned by the FCC is now available from the Social Science Research Council.

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Is it Good to Share? A Case Study of FON and Meraki Approaches to Broadband

January 2, 2009

When individuals share their internet connections with others in their communities, how good is that access?

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