April 23, 2011
A review of an excellent new book by Virginia Eubanks (MIT Press, 2011).
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January 17, 2011
Given the mutual blind spots of observer and observed, how can researchers ensure 1) that what people tell us they want is what they actually want and 2) that we understand what they are telling us?
December 2, 2010
Policy, Projects, Social Impact, User Experience
May 2, 2010
An article on how digital divide work frequently obscures what it is like on “the other side of the information highway”.
November 29, 2009
Building up a body of knowledge about particular demographics can greatly reduce the unintended consequences of policy decisions.
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