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Digital Dead End

April 23, 2011

A review of an excellent new book by Virginia Eubanks (MIT Press, 2011).

Methods Madness: Contextual Inquiry

January 17, 2011

Given the mutual blind spots of observer and observed, how can researchers ensure 1) that what people tell us they want is what they actually want and 2) that we understand what they are telling us?

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Zones of Silence

May 2, 2010

An article on how digital divide work frequently obscures what it is like on “the other side of the information highway”.

Community Communications Study

November 29, 2009

Building up a body of knowledge about particular demographics can greatly reduce the unintended consequences of policy decisions.