August 20, 2013
Best practices in the development, design and implementation of measurement frameworks (benchmarks, standards, rating systems, etc.).
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September 5, 2011
As fellows we’re working on a book on using user-focused, community-based research to make a difference in addressing complex problems.
July 22, 2011
How a new system to gain access to public restrooms in Stockholm fails to take a wide range of users into account.
Policy, Projects, Social Impact, User Experience
May 2, 2010
An article on how digital divide work frequently obscures what it is like on “the other side of the information highway”.
November 29, 2009
Building up a body of knowledge about particular demographics can greatly reduce the unintended consequences of policy decisions.
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