Developing Measurement Frameworks

August 20, 2013

Best practices in the development, design and implementation of measurement frameworks (benchmarks, standards, rating systems, etc.).

McGannon Center & book

September 5, 2011

As fellows we’re working on a book on using user-focused, community-based research to make a difference in addressing complex problems.

Texting for Access?

July 22, 2011

How a new system to gain access to public restrooms in Stockholm fails to take a wide range of users into account.

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Zones of Silence

May 2, 2010

An article on how digital divide work frequently obscures what it is like on “the other side of the information highway”.

Community Communications Study

November 29, 2009

Building up a body of knowledge about particular demographics can greatly reduce the unintended consequences of policy decisions.