Not All Polls Are Created Equal

January 20, 2016

Political polling is a tricky business with a host of factors that can impact poll results.

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Mapping as Method

July 16, 2015

Using visual tools to think through relationships between things.

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Video Ethnography

May 8, 2013

How video is an important tool in market research, usability studies, and beyond.

Agile UX Research for Designing ‘Everyday Analytics’

February 6, 2013

Designing “dashboards” to help therapists make use of data.

Sketching the User Experience as a Diagnostic

January 3, 2013

Simple sketches convey a lot about how technology in a therapy session informs the interactions between therapist and patient.

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Material Wealth

September 8, 2012

When I started work on my visual ethnography project WEALTH, I had the uncomfortable feeling that it was going to make me want to give away everything I owned.

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Digital Life Portraits

May 8, 2012

Visual ethnography of life in the digital world, in collaboration with Finnish researcher Minna Aslama’s Digital Living project.

McGannon Center & book

September 5, 2011

As fellows we’re working on a book on using user-focused, community-based research to make a difference in addressing complex problems.

Are We Doing Good?

March 22, 2011

A Conversation on CTC Evaluation with Mike Crandall and Samantha Becker.

Methods Madness: Contextual Inquiry

January 17, 2011

Given the mutual blind spots of observer and observed, how can researchers ensure 1) that what people tell us they want is what they actually want and 2) that we understand what they are telling us?

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